Free Helpdesk Dashboard – Raiseaticket Overview
The Raiseaticket dashboard is your central hub upon logging into the helpdesk portal, designed to provide a comprehensive overview of key reports and metrics. Featuring customizable widgets, it delivers an up-to-date summary of ticket statistics refreshed every hour. This powerful tool enables quick insights, empowering smarter decisions and optimizing customer service tracking.
Key Features of Raiseaticket Dashboard:
Real-Time Updates: Constantly updated ticket statistics ensure you’re always informed.
Quick Insights: identify trends and make data-driven decisions.
Customizable Metrics: Track what matters most to enhance customer service.
Seamless Sharing: Easily share dashboards for collaborative decision-making.
Raiseaticket Reports for Better Decisions
Raiseaticket simplifies reporting with one-click dashboards, driving impactful decisions. The structured reports help prioritize and address frequent customer requests, improving service efficiency and customer satisfaction.
Why Use a Free Helpdesk Dashboard?
Monitor multiple metrics in real-time for a holistic view of account health.
Discover correlations across reports to uncover actionable insights.
Transform your customer service strategy with data-driven, value-focused decisions.
Embrace Raiseaticket’s free helpdesk dashboard and reports to deliver exceptional, digitally enhanced customer experiences.
Share Dashboard
Share a dashboard with admins, agents and users for the shared view of data in real-time, as well as periodically, for better collaborative support.
Dashboard widgets
Dashboard widgets help you to easily engage with the interface in an infographic view for easy understanding of your ticket activities and enable you to monitor the performance of your helpdesk portal.
A quick glance for viewing the overall count of tickets and their progress with the insightful at the top of the dashboard page, which enables you to ease ticket management.
Received and Resolved
Graphically view the number of received and resolved tickets. You can filter this by groups. Raiseaticket free support ticketing system also displays the resolution time to keep track of the team’s performance in resolving tickets in real time.
User Responses and Agent Responses
Graphically view the number of responses made by users and agents in the tickets, along with the first response time to keep track of the team's performance in responding to client issues in real-time. This highly reduces the Mean Time to Repair (MTTR).
Ticket volume by properties
Graphically view the volume of tickets based on various properties such as channel, category, priority, status and group thus helping to manage the tickets easily in your portal. The free online ticketing system helps in easy monitoring of metrics and reports. Distinguish the high-effort, low-effort or zero effort tickets and thus work on the value enhancement for the customers.
Recent activities
Track the changes made within the free helpdesk support portal by viewing the recent activities in the dashboard carried out by the admins, agents and users. There is also the separate view of all activities carried out in the helpdesk portal. The activity logs show the information about what, when and who made changes with filter options.
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