Your Support Dashboard - One View, Every Metric
Log in and see what needs attention. Open tickets, SLA deadlines, agent workload, and trends - all live. Included free for all 5 agents.
The Raiseaticket dashboard serves as your unified view upon logging into the helpdesk portal, providing a consolidated overview of key metrics and reports. Featuring customizable widgets, the dashboard offers:
Hourly Updates: A real-time summary of ticket statistics to keep you informed.
Unified Insights: Monitor all critical metrics in one place, ensuring quick assessments and streamlined operations.
Smart Decision-Making: Track performance, identify trends, and pinpoint areas for improvement.
With one-click dashboards and reports, Raiseaticket enables you to structure service offerings, address frequent customer inquiries, and make data-driven decisions. This unified platform enhances collaboration, drives value-based customer engagement, and transforms the digital customer experience—all with the power of a free helpdesk dashboard.
Share and Export
- Share dashboard links with read-only access for stakeholders
- Schedule automated report emails (daily, weekly, monthly)
- Export reports as CSV for spreadsheets or presentations
Keep everyone informed without giving full portal access.
What Your Dashboard Shows
- Ticket summary - open, pending, resolved, closed, overdue counts
- SLA status - tickets approaching or breaching deadlines
- Agent workload - tickets per agent across your 5-agent team
- Response times - first response and average resolution time
- Ticket volume - by channel, category, priority, status, or group
- Recent activity - live feed of all ticket actions
Dashboards by Role
- Admin: Full overview - all tickets, all agents, all SLA metrics
- Agent: Personal queue - their tickets, response times, group activity
- Customer: Their tickets - current status and latest updates
All 5 agents get their own personalised dashboard from day one.
Received and Resolved
Graphically view the number of received and resolved tickets. You can filter this by groups. Raiseaticket free support ticketing system also displays the resolution time to keep track of the team’s performance in resolving tickets in real time.
User Responses and Agent Responses
Graphically view the number of responses made by users and agents in the tickets, along with the first response time to keep track of the team's performance in responding to client issues in real-time. This highly reduces the Mean Time to Repair (MTTR).
Ticket volume by properties
Graphically view the volume of tickets based on various properties such as channel, category, priority, status and group thus helping to manage the tickets easily in your portal. The free online ticketing system helps in easy monitoring of metrics and reports. Distinguish the high-effort, low-effort or zero effort tickets and thus work on the value enhancement for the customers.
Recent activities
Track the changes made within the free helpdesk support portal by viewing the recent activities in the dashboard carried out by the admins, agents and users. There is also the separate view of all activities carried out in the helpdesk portal. The activity logs show the information about what, when and who made changes with filter options.
See Your Dashboard Live - Free for 5 Agents
Your dashboard is ready the moment you create your first ticket.
Product
Support
