What Can Agents Do with Raiseaticket?
From your first ticket to your thousandth - here is what your agent team can accomplish.
Manage Every Ticket from One Place
Your 5 agents see every customer request in one portal
Emails become tickets automatically
Web portal for customer self-service
Assign, track, and resolve with SLA timers running
Full audit trail on every ticket
Give Customers Visibility
Branded portal where customers submit and track tickets
Auto-notifications on status changes
Knowledge base for self-service
Satisfaction ratings after resolution
Working as One Team
Private notes for internal discussion
Assign between agents, groups, departments
Merge duplicate tickets
Teams and Slack notifications
Reduce Tickets with Self-Service
Publish FAQs and guides
Customers search before submitting
Agents link articles in replies
Fewer repetitive tickets = more time for complex issues
Know How Your Agents Are Performing
Live dashboard, custom reports, CSV export
SLA compliance, response times, resolution rates
Spot trends before they become problems
Start Free. Grow When Ready.
5 agents with every feature. Need more? Upgrade options are available inside your portal after signup.
Customise statuses, categories, SLAs, groups, departments, and branding.
Need help getting started? View our professional services on the Services page.
Get started for free
Control your support experience, all in one platform.
Provide support and answers on your products, services, updates, incidents and issues with your experts on our 100% free helpdesk cloud platform.
*No servers. No credit card. No IT department.
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