Start with 5 Agents. Scale When You Are Ready.

In today’s enterprise landscape, customer support isn’t just about responding to tickets-it’s about delivering measurable value, ensuring SLA compliance, and maintaining operational efficiency at scale. Enterprises need real-time visibility into performance across regions, teams, and service lines.

This is where Raiseaticket’s Analytics & Reporting comes in. Purpose-built for enterprise needs, it empowers leaders with actionable insights to make data-driven decisions, ensure governance, and continuously improve customer experience.

Real-Time Analytics for Smarter Decisions

Raiseaticket provides real-time analytics on the metrics that matter most:

Ticket volumes

SLA compliance

Resolution times

With these insights, enterprises can monitor agent performance, track customer satisfaction trends, and assess overall operational efficiency-all from a single, unified dashboard.

Built for Free Teams from Day One

Raiseaticket keeps your workflow simple: the same core helpdesk and reporting experience is available to every team starting with 5 agents.

No premium-only blocker: Core support operations stay accessible from the start.

Consistent setup: Manage tickets, SLAs, and reports in one place as your team grows.

Practical controls: Use built-in routing, priorities, and team-level visibility without extra tools.

Scales with your process: Add seats from your portal when needed and continue with the same workflow.

Clear reporting baseline: Track performance trends from day one and improve continuously.

Multiple SLA Policies for Enterprise Flexibility

No two customer groups are the same, and neither are their expectations. Raiseaticket supports multiple SLA policies across teams, departments, or customer tiers. For instance, enterprises can configure:

2-hour response time for VIP clients

24-hour resolution for standard customers

This flexibility ensures each segment is serviced according to its importance, with compliance tracked independently.

Managing a Growing Team

Your 5 agents get you started. As your team grows, the same tools scale:

Groups - organise agents into teams (Billing, Technical, Sales)

Departments - route tickets to the right department automatically

Multiple SLAs - different targets for different teams or customers

Business hours per team - each group gets its own timezone and schedule

Role-based access - agents see their group, admins see everything

Need more than 5 agents? You can add more from Settings > Agents after signing up.

Reporting That Grows With You

Filter dashboards by team, department, or agent

SLA compliance tracking per team and priority

Agent comparison across your entire team

Scheduled CSV reports to your inbox

Shareable dashboards for managers

Security at Every Scale

GDPR-compliant, EU-hosted servers

Full encryption in transit and at rest

MFA for every user

Complete audit trail

SPF/DKIM/DMARC email authentication

Simple Data Export

Export report data in CSV format for internal analysis and sharing. Use built-in dashboards and scheduled reports to keep stakeholders updated without relying on unsupported integrations.

Growing Beyond 5 Agents

Start free with 5 agents and every feature. When your team needs more seats, you can upgrade directly from your admin dashboard - no sales calls, no waiting.

The upgrade process is simple and available inside your portal the moment you need it.

Start with 5 Agents - Scale from Your Dashboard

Get the full product free for 5 agents, then scale your seats when your team is ready.

No sales calls required

Upgrade directly inside your admin dashboard

Keep the same workflows, reporting, and SLA setup as you grow

Create your free portal and start now