Free Helpdesk Software -
5 Agents, Every Feature, Zero Cost

Turn every support email into a tracked ticket. Assign, resolve, and measure all from one clean dashboard. Full SLA, knowledge base, and integrations included free.

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Free helpdesk software dashboard layout
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Ticket resolved SLA met - 15 min response

Every Ticket Tracked. Every Customer Heard.

Customers reach you by email or web form. Raiseaticket converts every message into a trackable ticket, assigns it to the right agent, and starts the SLA clock automatically.
What you get:
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Email-to-ticket conversion

Every support email becomes a ticket, no copy-paste

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Smart assignment

Route tickets to groups, departments, or specific agents

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Status tracking

Open, Pending, In Progress, Resolved, Closed (plus custom statuses)

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Merge & bulk actions

Combine duplicates, update multiple tickets at once

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Private notes

Collaborate internally without the customer seeing

history

Full audit trail

Every action logged with timestamp and agent name

Give your customers the seamless support journey they expect and deserve.

See What Is Working. Fix What Is Not.

Your dashboard shows the numbers that matter live, not last week.
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Tickets by status

See open, pending, overdue, and resolved at a glance

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Agent performance

Response times, resolution rates, and workload per agent

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SLA compliance

Track breaches and near-misses before they become problems

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Custom reports

Filter by date, category, department, agent, or company

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Scheduled exports

Auto-send CSV reports to your inbox on a schedule

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Shareable dashboards

Give stakeholders read-only access to live data

Use real data to optimize processes, pinpoint bottlenecks, and deliver better experiences with every interaction.

Built for Support Teams, Not IT Departments

Your agents should spend time helping customers, not fighting their tools.
web

Clean, modern interface

Agents are productive from day one, no training required

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Personal dashboard

Each agent sees their tickets, SLA status, and workload

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Rich-text replies

Format responses with bold, lists, links, and inline images

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Knowledge base at their fingertips

Search and link articles directly in ticket replies

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Ticket templates

Save time on common responses with reusable templates

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Mobile-friendly

Respond to tickets from any device, anywhere

5 agents included free. Add more as your team grows.

Your Customers Can Help Themselves

Not every question needs an agent. Give your customers the tools to find answers on their own.
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Customer portal

Your customers log in, submit tickets, and track progress

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Knowledge base

Publish FAQs, guides, and troubleshooting articles

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Visibility controls

Make articles public or restrict to logged-in users

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Search

Customers search your knowledge base before creating a ticket

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Company-wide view

Let customers see all tickets from their organisation

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Satisfaction ratings

Customers rate their experience after ticket resolution

Fewer tickets. Happier customers. Less agent workload.

Real-Time Dashboard

See your entire support operation at a glance. Track tickets by status, monitor agent workload, spot overdue tickets, and identify trends all from a single live dashboard.

Role-based views: Admins see everything. Agents see their queue. Customers see their tickets.

Real-Time Dashboard

Set Up in Minutes, Not Days

No consultants. No config files. No 50-page setup guide.

Sign up, activate your portal, and start receiving tickets all in under 5 minutes. Your team will feel at home from the first login.

Complete Ticket Management

From creation to resolution, every ticket is tracked:

Complete Ticket Management
  • email
    Create tickets via email, web portal, or on behalf of customers
  • person_add
    Assign to agents, groups, or departments
  • label
    Set priority, category, tags, and custom statuses
  • reply
    Add public replies or private internal notes
  • attach_file
    Attach files (images, PDFs, documents, up to 20MB)
  • merge_type
    Merge duplicate tickets and bulk-update
  • schedule
    Track time spent per ticket
  • forward
    Forward tickets with optional approval requests

Reports & Analytics

Track what matters with built-in reporting:

Reports & Analytics
  • timer
    First response time and resolution time metrics
  • people
    Agent performance comparisons
  • assignment_turned_in
    SLA compliance and breach reports
  • trending_up
    Ticket volume trends by category and priority
  • filter_list
    Custom filters for any data point
  • share
    Share dashboards with stakeholders (read-only)

SLA Management

Set service level targets and hold your team accountable:

SLA Management
  • settings
    Define response and resolution time targets per priority level
  • access_time
    Measure against business hours (not just calendar time)
  • event
    Configure operating hours, time zones, and holidays
  • notifications_active
    Alert agents and managers when deadlines approach
  • arrow_upward
    Escalate automatically when SLAs are at risk
  • account_tree
    Support multiple SLA policies for different teams or customers

Knowledge Base

Reduce ticket volume by helping customers find answers themselves:

  • search
    Self-service searchCustomers search articles before creating a ticket
  • link
    In-ticket linkingAgents attach articles directly in ticket replies
  • bar_chart
    Usage analyticsTrack article views and usefulness ratings
Knowledge Base
  • edit_note
    Create articlesRich text, images, and attachments supported
  • category
    Organised by categoryEasy navigation for customers and agents
  • visibility
    Visibility controlsPublic (customer-facing) or internal (agents only)

Multi-Channel Support

Meet your customers where they are:

Multi-Channel Support
  • email
    Email channelForwarded emails automatically become tickets
  • language
    Web portalBranded customer portal for ticket submission and tracking
  • groups
    Microsoft TeamsReceive ticket notifications directly in your Teams channels
  • chat
    SlackReal-time alerts in Slack when tickets are created or updated
  • mail_outline
    Office 365Integrate your work email for seamless ticket handling
  • inbox
    Google WorkspaceConnect Gmail for enhanced email management

Notifications That Keep Everyone in the Loop

Never miss a ticket update:

Notifications That Keep Everyone in the Loop
  • notifications
    Email notificationsFor customers, agents, and admins on every update
  • groups
    Microsoft Teams alertsNew tickets, replies, and assignments in Microsoft Teams
  • chat_bubble
    Slack notificationsDirect links to tickets delivered to your channels
  • tune
    Configurable rulesChoose which events trigger which notifications
  • brush
    Custom email templatesYour branding and dynamic tags on every message
  • reply
    Auto-responseInstant acknowledgement when a ticket is created

Tags, Categories & Smart Filters

Organise your tickets the way your team works:

Tagging & Categorization
  • label
    Tags: add custom labels to identify patterns (e.g., "billing", "bug", "VIP")
  • category
    Categories: classify tickets by type (e.g., Technical, Sales, Billing)
  • business
    Departments: route to the right team automatically
  • filter_alt
    Smart filters: save and reuse complex search queries
  • view_module
    Custom views: create personalized ticket queues
  • bookmark
    Bookmarks: save frequently-used filter combinations for quick access

Automation & Workflows

  • swap_horiz
    Auto-assignmentRoute tickets to agents or groups based on rules
  • reply_all
    Auto-responseImmediate acknowledgement when a ticket is created
  • escalator_warning
    SLA escalationNotify managers automatically when deadlines approach
  • mark_email_unread
    Email-to-ticketIncoming emails converted to tickets without manual entry
  • account_tree
    Ticket workflowsDefine status transitions and approval steps
  • schedule_send
    Scheduled reportsReceive CSV reports by email on a recurring schedule

Enterprise Security - Included Free

Enterprise-grade protection is not a premium add-on. Every account including the free plan ships with the full security stack.

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MFA for all users
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Full encryption
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GDPR compliant
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EU-hosted servers
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Role-based access
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Complete audit trail

MFA. Full encryption. GDPR-compliant. EU-hosted. SPF/DKIM/DMARC. Role-based access.

Security is standard with your 5 free agents not a paid upgrade.

Ready to make the switch?

Create your free helpdesk portal in under 5 minutes. No setup complexity. No hidden fees.

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