Turn WhatsApp messages into tickets instantly
Customers love WhatsApp for its speed. Support teams love tickets for their clarity. Raiseaticket brings both together so every message is captured, assigned, tracked, and resolved without losing the personal touch.
Built for teams who want faster replies, cleaner handoffs, and full visibility across WhatsApp support.
Everything you need for WhatsApp support inside your helpdesk.
Make WhatsApp a first class support channel with the same discipline you expect from tickets: ownership, timelines, collaboration, and measurable outcomes.
Two way messaging
Reply from Raiseaticket and keep the WhatsApp conversation in sync no switching tabs, phones, or spreadsheets.
Auto ticket creation
Convert new WhatsApp messages into tickets with a clear subject, thread history, and customer details.
Smart routing
Add internal notes, tag teammates, and keep your customer facing replies clean and consistent.
Team collaboration
Add internal notes, tag teammates, and keep your customer-facing replies clean and consistent.
SLA & response discipline
Track first response and resolution targets so WhatsApp stays fast even when volume spikes.
Reporting & visibility
Measure WhatsApp volume, backlog, response times, and outcomes to continuously improve.
Go live in three simple steps
Connect your WhatsApp Business number, define routing, and start responding from your ticket workspace.
Connect WhatsApp Business
Link your WhatsApp Business account and verify your sender identity. Your support channel is ready.
Set Rules & Assignments
Define teams, business hours, auto-replies, and routing rules so every ticket reaches the right owner.
Reply from Dashboard
Agents reply inside the dashboard. Customers stay on WhatsApp your team stays organized.
Built for real world support
WhatsApp is fast. Support operations are complex. Raiseaticket helps you keep the channel friendly while keeping your process reliable
Fewer missed messages
Every conversation becomes a ticket so it’s tracked, owned, and searchable.
Faster handoffs
Route requests instantly to the right queue so customers don’t repeat themselves.
Cleaner accountability
See who owns what, what’s overdue, and what needs escalation at a glance.
Related resources
Do I need WhatsApp Business?
Yes. WhatsApp support integrations typically rely on a WhatsApp Business number/account so messages can be routed and managed in a shared workspace.
Can multiple agents reply to the same WhatsApp number?
That’s the point of ticket based handling: one shared number can be managed by teams, with clear ownership and internal collaboration.
What happens when customers send images or documents?
Attachments can be captured in the ticket alongside the chat history so agents have all context in one place.
Can I set auto replies and business hours?
Yes. Configure auto replies and business hours so customers get immediate acknowledgment and accurate expectations.
Make WhatsApp support measurable, manageable, and fast.
Connect your WhatsApp channel to Raiseaticket and start turning messages into organized tickets your team can actually scale.
Get Started for Free